Voice your Feelings. Choose your words carefully and use a tone of voice that tells the other person how you feel: I feel…..because…. Avoid blaming

Agree to Solve the Problem. If the problem cannot be solved right away, set up a time to meet and talk.

Listen to Each Other. If you have listened well then you should be able to say back to the other person what they have said. Listen for feelings, and think about what is being said rather than what you want to say

Understand the Options. Brainstorm solutions to the problem. Remember the solution must be safe and able to be achieved. Try to come up with more than one solution.

Employ the Best Option(s). Agree to when, how long and where the solution will take place. Agree to honour the decisions made.

Self Reflect. Did your solution(s) work? Why or why not? Were you able to express yourself so that you were listened to? Did you listen well to the other person?

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1. On the e-Library page, click on My Account.
2. Click on Review My Account.
3. Type in your student number.
4. Click on Display User Information.